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    In order to optimize the service experience and more accurately meet your needs, we will upgrade the value-added service at 01:00 (Japan time) on May 5, 2025 (Monday). The adjustment details are announced as follows:     1. Photo checking (Standard)    500 JPY/time    If you need to confirm the condition of the package before shipment, you could contact customer service to apply for this service.    We will provide: 1 photo of the package outer box, 1 photo of the express delivery bill and 8 photos of the product.    (If there are product details and invoices, we will also be photographed. )    (If there are more than 80 products, or more than 8 photos of the products need to be taken, please apply for the deluxe version of photo checking. )    Notes:    *If the customer finds that the package does not match the purchased product after receiving it, applying for this service and unboxing video recording can protect your customer rights and facilitate communication on subsequent compensation matters.    *If there is a need to confirm the product special code in advance, please refer to this service.    *We will unpack the box, and the product packaging box will not be unpacked by default.    *The service is only for a single package, not for packages after consolidation.     2. Photo checking (Deluxe)    1,000 JPY/time    If you need to confirm the condition before shipment, you could contact customer service to apply for this service.    The warehouse will provide: 1 photo of the package outer box, 1 photo of the express delivery bill, and 28 photos of the product for your confirmation.     (If there are product details and invoices, they will also be taken. )    (If there are more than 200 products, or more than 28 photos of the products need to be taken, please contact online customer service to apply for special photo checking service. )     *Special photo checking service    Additional charges will be made based on the number of items exceeding the limit. The standard is: 300 JPY for the excess within 30 items (including 30 items), 500 JPY for more than 30 and less than or equal to 80 items, 1,000 JPY for more than 80 and less than or equal to 200 items.     Notes:    *If the customer finds that the package does not match the purchased product after receiving it, applying for this service and unboxing video recording can protect your customer rights and facilitate communication on subsequent compensation matters.    *If there is a need to confirm the product special code in advance, please refer to this service.    *We will unpack the box, and the product packaging box will not be unpacked by default.    *The service is only for a single package, not for packages after consolidation.

    In order to ensure that your packages are handled efficiently and orderly during the May holiday (May 1-May 5, 2025) and avoid affecting the shipment due to holiday arrangements, Rakufun has made targeted adjustments to the warehouse operation, the shipping plan and the online time of the customer service.    The specific arrangements are as follows. Please be informed in advance and plan the delivery matters reasonably: 1. Warehouse    May 1 (Thu), May 2 (Fri), and May 5 (Mon) will carry out package signing, value-added services, and delivery as usual.    May 3 (Sat) and May 4 (Sun) are regular holidays for the warehouse. 2. Shipping ①Japan Post (EMS/AIR/SEA)    EMS: During the holiday, the warehouse will carry out packaging and delivery as usual.     Air/SEA: Due to the holiday, delivery is not possible.    The last delivery time before the holiday: April 30, 2025 (Wed). For parcels that wish to be shipped before the holiday, please complete payment before 16:00 (Japan time) on April 29, 2025 (Tue). Parcels that are paid after the payment deadline will be shipped from May 7, 2025 (Wed). ②DHL    April 29, 2025 (Tue), May 5 (Mon), and May 6 (Tue) are holidays and cannot be shipped.    The last warehouse shipment date before the holiday is May 2, 2025 (Fri). For parcels that wish to be shipped before the holiday, please complete payment before 11:00 (Japan time) on May 2, 2025 (Fri). Parcels that are paid after the payment deadline will be shipped from May 7, 2025 (Wed). 3. Customer Service    Customer Service will be on holiday from May 1(Thu) to May 4(Sunday). During the holiday, the current consultation and problem handling services in the Rakufun app and email will be suspended.     We apologize for any inconvenience caused to you due to the special arrangements for holidays! Finally, we remind you to arrange the delivery plan reasonably before and after the holidays to avoid unnecessary time loss. Thank you for your understanding and support!

Dear members,  We would like to inform you of an adjustment in Rakufun's new warehouse address. The previous address, Gate 2, 5-12-1 Minoridai, Matsudo-shi, has been corrected due to delivery drivers reporting difficulties in finding the entrance.  The new address is as follows:  Address Line1: Gate A 102, 5-12-1 Minoridai, Matsudo-shi  Please update this new address in all relevant systems and documents to ensure smooth delivery operations. If you have any questions, please do not hesitate to contact us.  Thank you for your attention and cooperation.                                                                                                                                                                                                                                                              Best regards,                                                                                                                                                                                                                                                                 Rakufun

Dear Rakufun users,     Thank you for your continued support for Rakufun. In order to accurately divert and provide users with a faster service experience, we have expanded and put into use a new warehouse. The new warehouse adopts a new warehouse layout and a more advanced management system, which will greatly improve the pre-signing and delivery speed and package storage conditions, providing you with more efficient and better services.    Therefore, starting from April 1, 2025, the packages will be moved to the Chiba upgrade warehouse. The whole process is expected to last 7 working days. During this period, there will be a certain delay in value-added services and delivery.     Thank you very much for your support and understanding.  New warehouse address information 〒270-2231Chiba-kenAddress Line1: Gate A 102, 5-12-1Minoridai, Matsudo-shiAddress Line2: LYF1234567Tel: 03-6231-8566    Buffer period between old and new delivery addresses: April 1, 2025 ~ December 31, 2025. During this period, a dedicated person will transfer the parcel to the new warehouse in Chiba every day. If the pre-sale goods exceed the buffer period, there will be a special car to deliver them to the new warehouse on the same day. Please also update your delivery address information on major shopping websites as soon as possible. Warm Tips: 1. Photo service, photo checking service, and after-sales processing time will also be delayed.2. Rakufun system will be automatically modified, please don't worry.Thank you again for your understanding and patience, and look forward to bringing you more excellent services after the warehouse transfer! Q&A1. When can the new address be used?A: The new warehouse address will be officially used from April 1st. At that time, you can send the package to the new warehouse!2. What if it is sent to the Tokyo warehouse?A: * Buffer period between old and new delivery addresses: April 1, 2025 ~ December 31, 2025. During this period, a dedicated person will transfer the parcel to the new warehouse in Chiba every day. If the pre-sale goods exceed the buffer period, there will be a special car to deliver them to the new warehouse on the same day. Please rest assured.3. What if the warehouse transfer generates overdue storage fees?A: Please rest assured that if there is an overdue storage fee due to the warehouse transfer, you can contact the customer service.4. What if the package is lost during the warehouse transfer?A: If the package is lost during the warehouse transfer, the same process as before, as long as the warehouse confirms the receipt, the warehouse will compensate for the loss. 5. Can the shipment be delivered normally from 4/1 to 4/7 during the warehouse transfer period?A: Yes, there are staff at the new warehouse, and the operation will start as soon as the package arrives, including listing, adding value and shipping, but there may be delays during this period!

1. Warehouse    On April 4,2025 (Friday), the warehouse will carry out package signing, value-added services, and delivery as normal. Saturday (April 5) and Sunday (April 6) are regular holiday for the warehouse.2. Shipping    Japan Post (EMS, AIR, SEA) and DHL are all shipping normally.3. Customer service     We will be on holiday on April 4, 2025 (Friday). During the holiday, the email customer service and Facebook will suspend consultation and question handling services.    After the holiday, the customer service will reply and handle in order.