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    In order to optimize the service experience and more accurately meet your needs, we will upgrade the value-added service at 01:00 (Japan time) on May 5, 2025 (Monday). The adjustment details are announced as follows:     1. Photo checking (Standard)    500 JPY/time    If you need to confirm the condition of the package before shipment, you could contact customer service to apply for this service.    We will provide: 1 photo of the package outer box, 1 photo of the express delivery bill and 8 photos of the product.    (If there are product details and invoices, we will also be photographed. )    (If there are more than 80 products, or more than 8 photos of the products need to be taken, please apply for the deluxe version of photo checking. )    Notes:    *If the customer finds that the package does not match the purchased product after receiving it, applying for this service and unboxing video recording can protect your customer rights and facilitate communication on subsequent compensation matters.    *If there is a need to confirm the product special code in advance, please refer to this service.    *We will unpack the box, and the product packaging box will not be unpacked by default.    *The service is only for a single package, not for packages after consolidation.     2. Photo checking (Deluxe)    1,000 JPY/time    If you need to confirm the condition before shipment, you could contact customer service to apply for this service.    The warehouse will provide: 1 photo of the package outer box, 1 photo of the express delivery bill, and 28 photos of the product for your confirmation.     (If there are product details and invoices, they will also be taken. )    (If there are more than 200 products, or more than 28 photos of the products need to be taken, please contact online customer service to apply for special photo checking service. )     *Special photo checking service    Additional charges will be made based on the number of items exceeding the limit. The standard is: 300 JPY for the excess within 30 items (including 30 items), 500 JPY for more than 30 and less than or equal to 80 items, 1,000 JPY for more than 80 and less than or equal to 200 items.     Notes:    *If the customer finds that the package does not match the purchased product after receiving it, applying for this service and unboxing video recording can protect your customer rights and facilitate communication on subsequent compensation matters.    *If there is a need to confirm the product special code in advance, please refer to this service.    *We will unpack the box, and the product packaging box will not be unpacked by default.    *The service is only for a single package, not for packages after consolidation.

Dear Rakufun users, Recently, NETSEA found that some users maliciously exploited event benefits via illegal means and third-party brushing, harming legitimate users' rights and platform fairness. To safeguard the platform order and users' rights, we adjust the event rules: 1. From April 29, 2025, all new user welfare activities in the Rakufun x NETSEA event will be suspended, including new user registration coupons and in-site gift packages. 2. NETSEA will revoke the coupon eligibility of rule-breaking users, and Rakufun will cancel the international freight coupon rights accordingly. Notes: 1. New NETSEA users who registered before 13:00 on April 28, 2025, and completed their first order on the same day can still participate and enjoy all benefits. 2. Users who registered and passed the review before April 15 will receive coupons as originally scheduled. Examples: 1) New users registering on April 26 and ordering on April 28 are eligible. 2) Users registering at 12:59 on April 28 and ordering by 23:59 on the same day are eligible. 3) Users registering at 13:01 on April 28 are ineligible. 4) Users registering on April 14 are eligible. The resumption time of the NETSEA platform event will be announced later. Thank you for your understanding.

Dear Customer,    Starting at 00:00 on April 28, 2025 (Monday), DHL International Air Express will resume accepting all packages bound for the US globally, with a declared value exceeding $800 (inclusive).                                                                                                                                                                                                                                                                      Best Regards,                                                                                                                                                                                                                                                                          Rakufun

Dear Rakufun Customer,    We would like to notify you that starting next Monday, DHL will no longer accept packages valued over $800 bound for the United States globally due to regulatory and customs policy changes.    If you have upcoming DHL shipments to the US with a declared value exceeding $800, they won't be processed. We apologize for the inconvenience.    Rest assured, we offer alternative shipping options for high-value US-bound orders. You can view these at checkout, and our customer support team is ready to help you choose the right one. Consider splitting large orders to avoid delays.    Thank you for your understanding and continued support.                                                                                                                                                                                                                Best regards,                                                                                                                                                                                                               Rakufun Team

    In order to ensure that your packages are handled efficiently and orderly during the May holiday (May 1-May 5, 2025) and avoid affecting the shipment due to holiday arrangements, Rakufun has made targeted adjustments to the warehouse operation, the shipping plan and the online time of the customer service.    The specific arrangements are as follows. Please be informed in advance and plan the delivery matters reasonably: 1. Warehouse    May 1 (Thu), May 2 (Fri), and May 5 (Mon) will carry out package signing, value-added services, and delivery as usual.    May 3 (Sat) and May 4 (Sun) are regular holidays for the warehouse. 2. Shipping ①Japan Post (EMS/AIR/SEA)    EMS: During the holiday, the warehouse will carry out packaging and delivery as usual.     Air/SEA: Due to the holiday, delivery is not possible.    The last delivery time before the holiday: April 30, 2025 (Wed). For parcels that wish to be shipped before the holiday, please complete payment before 16:00 (Japan time) on April 29, 2025 (Tue). Parcels that are paid after the payment deadline will be shipped from May 7, 2025 (Wed). ②DHL    April 29, 2025 (Tue), May 5 (Mon), and May 6 (Tue) are holidays and cannot be shipped.    The last warehouse shipment date before the holiday is May 2, 2025 (Fri). For parcels that wish to be shipped before the holiday, please complete payment before 11:00 (Japan time) on May 2, 2025 (Fri). Parcels that are paid after the payment deadline will be shipped from May 7, 2025 (Wed). 3. Customer Service    Customer Service will be on holiday from May 1(Thu) to May 4(Sunday). During the holiday, the current consultation and problem handling services in the Rakufun app and email will be suspended.     We apologize for any inconvenience caused to you due to the special arrangements for holidays! Finally, we remind you to arrange the delivery plan reasonably before and after the holidays to avoid unnecessary time loss. Thank you for your understanding and support!

Dear members,  We would like to inform you of an adjustment in Rakufun's new warehouse address. The previous address, Gate 2, 5-12-1 Minoridai, Matsudo-shi, has been corrected due to delivery drivers reporting difficulties in finding the entrance.  The new address is as follows:  Address Line1: Gate A 102, 5-12-1 Minoridai, Matsudo-shi  Please update this new address in all relevant systems and documents to ensure smooth delivery operations. If you have any questions, please do not hesitate to contact us.  Thank you for your attention and cooperation.                                                                                                                                                                                                                                                              Best regards,                                                                                                                                                                                                                                                                 Rakufun

Dear Rakufun users,     Thank you for your continued support for Rakufun. In order to accurately divert and provide users with a faster service experience, we have expanded and put into use a new warehouse. The new warehouse adopts a new warehouse layout and a more advanced management system, which will greatly improve the pre-signing and delivery speed and package storage conditions, providing you with more efficient and better services.    Therefore, starting from April 1, 2025, the packages will be moved to the Chiba upgrade warehouse. The whole process is expected to last 7 working days. During this period, there will be a certain delay in value-added services and delivery.     Thank you very much for your support and understanding.  New warehouse address information 〒270-2231Chiba-kenAddress Line1: Gate A 102, 5-12-1Minoridai, Matsudo-shiAddress Line2: LYF1234567Tel: 03-6231-8566    Buffer period between old and new delivery addresses: April 1, 2025 ~ December 31, 2025. During this period, a dedicated person will transfer the parcel to the new warehouse in Chiba every day. If the pre-sale goods exceed the buffer period, there will be a special car to deliver them to the new warehouse on the same day. Please also update your delivery address information on major shopping websites as soon as possible. Warm Tips: 1. Photo service, photo checking service, and after-sales processing time will also be delayed.2. Rakufun system will be automatically modified, please don't worry.Thank you again for your understanding and patience, and look forward to bringing you more excellent services after the warehouse transfer! Q&A1. When can the new address be used?A: The new warehouse address will be officially used from April 1st. At that time, you can send the package to the new warehouse!2. What if it is sent to the Tokyo warehouse?A: * Buffer period between old and new delivery addresses: April 1, 2025 ~ December 31, 2025. During this period, a dedicated person will transfer the parcel to the new warehouse in Chiba every day. If the pre-sale goods exceed the buffer period, there will be a special car to deliver them to the new warehouse on the same day. Please rest assured.3. What if the warehouse transfer generates overdue storage fees?A: Please rest assured that if there is an overdue storage fee due to the warehouse transfer, you can contact the customer service.4. What if the package is lost during the warehouse transfer?A: If the package is lost during the warehouse transfer, the same process as before, as long as the warehouse confirms the receipt, the warehouse will compensate for the loss. 5. Can the shipment be delivered normally from 4/1 to 4/7 during the warehouse transfer period?A: Yes, there are staff at the new warehouse, and the operation will start as soon as the package arrives, including listing, adding value and shipping, but there may be delays during this period!

DHL delivers to most countries and regions worldwide. Most non-restricted goods can be shipped, except for goods prohibited by customs and airline of each country.The estimated delivery time of DHL service is 2-10 working days.  Please check the customs entry requirements and restrictions of the destination when using DHL service. (Different countries and regions have different requirements for import clearance policies, and the actual requirements are subject to the customs regulations of the destination).*The estimated shipping time also might be delayed due to some uncontrollable factors. And this shipping time doesn’t include the time for Custom clearance in destination country. Thank you for your understanding.Caution:•DHL services are generally used for personal customs clearance and packages must be sent within the scope of reasonable personal use only.•Members are responsible for any damage caused by failure to clear customs due to use beyond the scope of reasonable personal use.•Note: If you want to use the B2B service, please contact customer service.•If you want to send beverages with an alcoholic strength of 24 degrees or more, please consult with your country's customs office in advance about the restrictions.Declaration requirements:Members are required to truthfully declare the amount, quantity and name of the goods. Members are responsible for any costs incurred as a result of false declarations.Shipping fee calculation:Volumetric weight (KG)= Length（cm）x Width（cm）x Height（cm）/5000. If the volumetric weight is greater than the actual weight, DHL chargeable weight of your shipment will always be calculated on whichever is greater.E.g: If the volumetric weight of the package size is 10kg and the actual weight is 5kg, the weight of the volumetric weight of 10kg will be charged)DHL shipping fee:Click here for DHL shipping fee：https://www.rakufun.jp/usage-fee.html *If members want to change a delivery methods after the package has been submitted, the handling fee will be 500JPY.*The package dimension (length, width and height) is measured according to the customs and logistics regulations using the rounding rule (e.g. 19.3cm is calculated as 20cm). If there is a discrepancy of 1 to 2cm on one side, it is not covered by the claim.DHL insurance:  DHL only provides insurance service for the value of goods (no insurance for international shipping).If 1.2% of the declared amount of goods is less than 2,500JPY, it will be charged at 2,500JPY.If 1.2% of the declared amount of goods is greater than 2,500JPY, 1.2% of the declared amount of goods will be charged.Insurance claims:In case of loss, damage, etc., the actual amount of compensation is based mainly on the survey results of the local DHL company.Packages with paid insurance:1. Lost Package situation.If the required documents for claim can be provided and the claim documents are correct, the compensation amount is the value of the goods declared by the member + international shipping costs, and the maximum amount of compensation is the maximum amount after the purchase of insurance.2. Damaged Package situation:If the required documents for claim can be provided and the claim documents are correct, the compensation amount is the price of the damaged goods.Please contact customer service if you need DHL insurance service. (The insured amount is 2,500JPY or 1.2% of the total declared amount, whichever is higher) Additional Handling:There is an additional 7,000JPY surcharge If the package's single dimension exceeds 120cm.If the actual weight or volume weight of a single parcel exceeds 70 kg, an additional 15,000JPY surcharge will be applied.Please see more details from DHL official website here: https://mydhl.express.dhl/jp/en/ship/surcharges.htmlAdditional Remote Area Surcharge：Updated on July 12, 2024Effective immediately, DHL International Air Express service will apply an additional surcharge of 3,300 JPY (tax included) for shipments to remote areas. For a detailed list of remote areas, please visit: https://mydhl.express.dhl/jp/ja/ship/surcharges.htmlThe following information must be provided when filing a claim.1. Rakufun package number and DHL waybill number of the lost and damaged package.2. Screenshot of the purchase history (or shopping receipt) for the lost and damaged package. The screenshot should include the details of the specific lost/damaged item, the item unit price, the delivery address, courier tracking number and other important information if needed.3. Photos of damaged package.Please provide photos of outer packaging, damage of the outer packaging (where appropriate), inside view of the parcel and contents, including a close-up of the damaged goods.*Note: Photos are not required in the case of lost package.4. Also, please advise whether the damaged package has applied for option services of reinforcement (such as package reinforcement (Normal) or (Super) or individual item reinforcement service).Prohibited items for shipping with DHL service:Each country and region has different restrictions on prohibited items. Please check with your local customs or local DHL customer service beforehand when using DHL services.e.g., Products containing animal ingredients, weapons and knives etc are prohibited from importation to the UK.If your package contains chemical substances, please get an MSDS (MATERIAL SAFETY DATA SHEET) when submitting a delivery request of DHL route.The following are prohibited items list of DHL in all countries of the world.•- Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, insects or birds)•- Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains, or animal-by-•- products or derived products not intended for human consumption, prohibited for movement by the CITES Convention or local law•- Human remains or ashes in any form•- Bullion (of any precious metal)•- Cash (current legal tender as bank notes, currency notes, coins), Traveller's Cheques and Activated Credit Cards•- Loose precious and semi-precious stones (cut or uncut, polished or unpolished)•- Complete firearms, ammunition, explosives, explosive devices, including inert explosives or test pieces, air guns, replica or imitation firearms or ammunition•- Illegal goods, such as illicit drugs, included but not limited to narcotics stimulants, depressants or hallucinogens. Cannabis or its derivatives•- All Sunblock and Sunscreen products•- Do not accept a package contains more than 2 devices with lithium batteries.•- All food products, medicines, medical devices and healthcare products. (e.g. contact lenses, pain relievers, powdered milk, etc.)•- CosmeticsNote: In order to provide a long-term service of DHL, please follow DHL regulations. Please do not send prohibited items and make sure to declare them truthfully, thank you for your understanding and support.

    Recently, we have noticed that some customers have reported unauthorized charges on their credit cards, with the charge party shown as "leyifan". Here, Rakufun solemnly declares that this is by no means the operation of our website or shopping platform. Preliminary investigations show that some criminals have obtained the credit card information of some customers through unknown means and used this information for unauthorized purchases.    If you encounter such a situation, please immediately contact your credit card issuing company and request it to conduct an investigation to protect your legitimate rights and interests. At the same time, Rakufun has initiated the investigation of the customer information involved in this unauthorized charge incident. Once the relevant accounts are identified, they will be immediately blocked to prevent further losses.    Rakufun is always committed to providing users with a safe and reliable shopping environment. We deeply apologize for the inconvenience caused by this incident. We will continuously strengthen security measures to ensure the security of user information.

Earn Points, Share Freedom! No strict word or video length requirements!Just post at least 1 photo and share your positive experience with RAKUFUN! How to participate in? 1. Share the Rakufun products you purchased on the following media platforms: Instagram, Facebook, X(Twitter), TikTok, Youtube, Lemon8, Reddit, Pinterest and Discord. 2. Send us your member ID and order number to us through the social platform, and we will review it for you. 3. Starting from the release date, the review will be completed within 2 working days, and the reward will be automatically sent to your Rakufun account after the review is passed. (You can choose to get purchasing points or forwarding points) Points details Instagram: 300 Pts@rakufun_shopjapan Facebook: 300 Pts@Rakufun X: 300 Pts@Rakufun_ TikTok: 300 Pts@Rakufun_ Youtube: 300 Pts@rakufun Lemon8: 300 Pts Reddit: 300 Pts Pinterest: 300 Pts Discord: 200 Pts@RAKUFUN Universe1 point = 1 JPYPurchase points can be used directly when you make a purchase.Path: Rakufun-Point Forwarding points need to be converted into coupons first. Select the coupon to use when you pay for shipping.Path: Rakufun-Rakufun Transport-Account-Points Notes1. All packages forwarded by Rakufun and Rakufun purchasing packages can participate in this activity. 2. You need to mention Rakufun and tag our official account in your posts. 3. The shared package must be signed for within 2 months, and it will be invalid if it exceeds 2 months (the signing time is based on the update time shown in the logistics track). 4. The same package cannot participate in multiple sharing activities on the same platform. 5. Your post will be reviewed within 1-2 working days. Please keep your post public during this period. 6. Please make sure that no seller or your personal information is visible in your post. You can blur or cover this personal information. If such information is found during the review, your reward may be cancelled. 7. If your sharing is judged as high-quality sharing by the reviewer, we may invite you to become our sharing partner and enjoy higher points, or even free shopping and shipping benefits.