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    Due to the deteriorating Middle East situation and closure of Israel's airspace, DHL has suspended all domestic operations in Israel and international air express parcel services to Israel with immediate effect. The resumption date remains undetermined and will be announced via official channels.       Order Handling:      Customers who paid for parcels to Israel via Rakufun on June 18 and whose packages remain unshipped should contact online customer service immediately for a free order cancellation. Refunds will be processed within 1-5 working days and returned to the original payment method.       We apologize for the inconvenience and appreciate your understanding. For further inquiries, please contact our customer service.

       Due to the strike action announced by Unifor, the Canadian union, starting at 12:00 PM (GMT-4) on June 8, DHL's domestic operations in Canada will be suspended from Friday, June 20 (local time). As a result, the following adjustments to DHL international parcel services are notified:   1. Delivery      - From Wednesday, June 18, 2025, all DHL parcel services to Canada will be suspended.      - Recovery: The resumption date is currently undetermined. We will announce updates promptly.   2. Order Handling    If you have paid for a parcel to Canada by June 17 and the status has not been updated to "Shipped," please contact customer service immediately to apply for a free order cancellation. Refunds will be processed within 1-5 working days and returned to your account via the original payment method.       We apologize for any inconvenience caused and appreciate your understanding. For further inquiries, please contact our customer service channel.

       To provide you with better services, we will increase the shipment batches for Japan Post AIR/SEA routes starting from today. The shipment frequency will be increased from 3 times a week to 5 times a week. The specific adjustments are as follows:       Original shipment schedule:  Shipments on Mondays, Wednesdays, and Fridays.       New shipment schedule:  Shipments arranged every weekday (Monday to Friday).       If you have any questions about the shipment arrangements or need further assistance, please contact customer service.  Thank you for your continued trust and support!

Dear member,     According to the latest notification from the Canadian postal authority, local unions in Canada may launch a strike action. If the strike actually occurs, the delivery time of Japan Post parcels to Canada may be delayed from May 22, 2025 (Local Time). We apologize for the inconvenience caused. We will continue to pay attention to the follow-up progress and timely update the information through official channels. Thank you for your trust and support all the time!                                                                                                                                                                                                                                                               Best regards,                                                                                                                                                                                                                                                          The Rakufun Team

Dear Valued Customers,    To ensure our team can rest and maintain high-quality service, our English customer service will be unavailable on May 31st. Online chat, email, and community support will be suspended during this time. As June 1st and 2nd are regular weekends, service will remain offline.    We'll handle all inquiries in order once the holidays end.     Thank you for your understanding and support.                                                                                                                                                                    Best regards,                                                                                                                                                                   Rakufun Team

    In order to optimize the service experience and more accurately meet your needs, we will upgrade the value-added service at 01:00 (Japan time) on May 5, 2025 (Monday). The adjustment details are announced as follows:     1. Photo checking (Standard)    500 JPY/time    If you need to confirm the condition of the package before shipment, you could contact customer service to apply for this service.    We will provide: 1 photo of the package outer box, 1 photo of the express delivery bill and 8 photos of the product.    (If there are product details and invoices, we will also be photographed. )    (If there are more than 80 products, or more than 8 photos of the products need to be taken, please apply for the deluxe version of photo checking. )    Notes:    *If the customer finds that the package does not match the purchased product after receiving it, applying for this service and unboxing video recording can protect your customer rights and facilitate communication on subsequent compensation matters.    *If there is a need to confirm the product special code in advance, please refer to this service.    *We will unpack the box, and the product packaging box will not be unpacked by default.    *The service is only for a single package, not for packages after consolidation.     2. Photo checking (Deluxe)    1,000 JPY/time    If you need to confirm the condition before shipment, you could contact customer service to apply for this service.    The warehouse will provide: 1 photo of the package outer box, 1 photo of the express delivery bill, and 28 photos of the product for your confirmation.     (If there are product details and invoices, they will also be taken. )    (If there are more than 200 products, or more than 28 photos of the products need to be taken, please contact online customer service to apply for special photo checking service. )     *Special photo checking service    Additional charges will be made based on the number of items exceeding the limit. The standard is: 300 JPY for the excess within 30 items (including 30 items), 500 JPY for more than 30 and less than or equal to 80 items, 1,000 JPY for more than 80 and less than or equal to 200 items.     Notes:    *If the customer finds that the package does not match the purchased product after receiving it, applying for this service and unboxing video recording can protect your customer rights and facilitate communication on subsequent compensation matters.    *If there is a need to confirm the product special code in advance, please refer to this service.    *We will unpack the box, and the product packaging box will not be unpacked by default.    *The service is only for a single package, not for packages after consolidation.

Dear Rakufun users, Recently, NETSEA found that some users maliciously exploited event benefits via illegal means and third-party brushing, harming legitimate users' rights and platform fairness. To safeguard the platform order and users' rights, we adjust the event rules: 1. From April 29, 2025, all new user welfare activities in the Rakufun x NETSEA event will be suspended, including new user registration coupons and in-site gift packages. 2. NETSEA will revoke the coupon eligibility of rule-breaking users, and Rakufun will cancel the international freight coupon rights accordingly. Notes: 1. New NETSEA users who registered before 13:00 on April 28, 2025, and completed their first order on the same day can still participate and enjoy all benefits. 2. Users who registered and passed the review before April 15 will receive coupons as originally scheduled. Examples: 1) New users registering on April 26 and ordering on April 28 are eligible. 2) Users registering at 12:59 on April 28 and ordering by 23:59 on the same day are eligible. 3) Users registering at 13:01 on April 28 are ineligible. 4) Users registering on April 14 are eligible. The resumption time of the NETSEA platform event will be announced later. Thank you for your understanding.

Dear Customer,    Starting at 00:00 on April 28, 2025 (Monday), DHL International Air Express will resume accepting all packages bound for the US globally, with a declared value exceeding $800 (inclusive).                                                                                                                                                                                                                                                                      Best Regards,                                                                                                                                                                                                                                                                          Rakufun

Dear Rakufun Customer,    We would like to notify you that starting next Monday, DHL will no longer accept packages valued over $800 bound for the United States globally due to regulatory and customs policy changes.    If you have upcoming DHL shipments to the US with a declared value exceeding $800, they won't be processed. We apologize for the inconvenience.    Rest assured, we offer alternative shipping options for high-value US-bound orders. You can view these at checkout, and our customer support team is ready to help you choose the right one. Consider splitting large orders to avoid delays.    Thank you for your understanding and continued support.                                                                                                                                                                                                                Best regards,                                                                                                                                                                                                               Rakufun Team

    In order to ensure that your packages are handled efficiently and orderly during the May holiday (May 1-May 5, 2025) and avoid affecting the shipment due to holiday arrangements, Rakufun has made targeted adjustments to the warehouse operation, the shipping plan and the online time of the customer service.    The specific arrangements are as follows. Please be informed in advance and plan the delivery matters reasonably: 1. Warehouse    May 1 (Thu), May 2 (Fri), and May 5 (Mon) will carry out package signing, value-added services, and delivery as usual.    May 3 (Sat) and May 4 (Sun) are regular holidays for the warehouse. 2. Shipping ①Japan Post (EMS/AIR/SEA)    EMS: During the holiday, the warehouse will carry out packaging and delivery as usual.     Air/SEA: Due to the holiday, delivery is not possible.    The last delivery time before the holiday: April 30, 2025 (Wed). For parcels that wish to be shipped before the holiday, please complete payment before 16:00 (Japan time) on April 29, 2025 (Tue). Parcels that are paid after the payment deadline will be shipped from May 7, 2025 (Wed). ②DHL    April 29, 2025 (Tue), May 5 (Mon), and May 6 (Tue) are holidays and cannot be shipped.    The last warehouse shipment date before the holiday is May 2, 2025 (Fri). For parcels that wish to be shipped before the holiday, please complete payment before 11:00 (Japan time) on May 2, 2025 (Fri). Parcels that are paid after the payment deadline will be shipped from May 7, 2025 (Wed). 3. Customer Service    Customer Service will be on holiday from May 1(Thu) to May 4(Sunday). During the holiday, the current consultation and problem handling services in the Rakufun app and email will be suspended.     We apologize for any inconvenience caused to you due to the special arrangements for holidays! Finally, we remind you to arrange the delivery plan reasonably before and after the holidays to avoid unnecessary time loss. Thank you for your understanding and support!